Thank you for choosing Entity Candles! Our shipping policy is designed to ensure a smooth and convenient delivery process for our handcrafted items. Here are the important details you need to know:
Shipping Timeframe: Please allow 5 to 7 business days for your handcrafted items to arrive. We put a lot of care into crafting each product, and we want to make sure it reaches you in perfect condition.
Shipping Cost: We offer a flat rate of $7.00 for shipping, which will be applied during the checkout process. However, if your order total is $100 or more, you qualify for Free Shipping!
Free In-Store Pick Up: We also provide the option for free in-store pick up if you prefer to collect your items in person. Please choose this option during checkout if you wish to pick up your order at our physical location.
Package Tracking: We provide tracking information for all shipments. Once your package has been marked as delivered, please check its status. If you have not received your package or if it has been more than 7 business days since it was marked as delivered, please reach out to us at firstname.lastname@example.org for immediate assistance in retrieving your package.
At Entity Candles, customer satisfaction is our top priority, and we strive to make your shopping experience pleasant and enjoyable. If you have any further questions or need assistance, feel free to contact us via email or our customer support channels.
Happy shopping and enjoy the soothing ambiance our handcrafted candles bring to your space!